Faq

What paper do you use for your prints?

The materials of print are paper, canvas, metal, acrylic glass and so on.

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.

What payment options do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and monthly payment plans online through Affirm.

Can I cancel my order?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team.

What to do if there is a problem with product quality?

We guarantee that the quality of the goods you receive is consistent with the quality we show you. If there is a problem with the product quality, you can choose to refund (defective product part) or replace it.

What to do if the quantity of products received don't match the order?

If you find that the actual quantity does not match the order quantity after receiving the goods, we will rearrange the reissue and bear the corresponding delivery costs.

What to do if the product models received are inconsistent with the order?

If you find that the product model is inconsistent with the actual ordered model after receiving the goods, we will rearrange production and bear the corresponding delivery costs.

What to do if the goods you received are damaged?

If the goods you received are damaged, please keep the evidence photos (unopened packaging boxes, express labels, close-ups of the damaged areas, etc.) in a timely manner. We need 2 days to investigate the cause. When the investigation results are available, we will give you a reply and solution as soon as possible.

How much will shipping cost?

As our product sizes vary, you need to consult the Customer Support Team. If you need your order faster, please tell us in advanced.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your package ships, we'll send you a confirmation email that includes a tracking number.

Can I ship to a P.O. Box?

No, we do not ship to P.O. boxes due to carrier restrictions.